Return Policy

We want you to feel confident in every piece from Celore Savannah. If something isn’t quite right, our return process is designed to be simple and straightforward—so you can shop with peace of mind.

Return of goods:
If you are not satisfied with your purchase, you may return the purchased items in their original condition within 30 days of delivery (please include tracking number). Upon receipt of the goods, the purchase price will be refunded. All returns must be registered via our customer service.

Once we receive your return and inspect the item, we’ll process your refund within 7 business days. Refunds will be issued to your original method of payment, and we’ll send you a confirmation the moment it’s done.

Please note:

• Original shipping is always free—no restocking fees, no surprise charges
  
• Customers are responsible for shipping & customs costs for returns due to change of mind or exchange.

If I want to return the item(s):

If you purchased the wrong product, the item doesn’t fit, or you no longer want it, the customer is responsible for the actual return shipping costs and must provide proof of return. All returns must be shipped to our central warehouse in Asia.

Return Address

Returns must be sent only to the return address provided by our customer service team after approval.
Returns sent to any other address cannot be processed.

I have received a faulty item:
If you have received a faulty item, please contact our support team immediately with the following information:

• Your order number

• Which item is damaged

• A description

• Photographic evidence

If your parcel has been damaged on delivery, please take a photo and send it directly to our customer service team. All claims for damaged parcels must be made within 7 days of the delivery date. We cannot issue a refund, credit note or replacement without proof of damage from a member of our support team.

I have received the wrong item:
In the unlikely event that you have received the wrong item, please contact our support team immediately and provide us with the following information:

• Your order number

• The name of the item you did not receive

• The name of the item you did receive

• A photo of the item you received

Exchange:
Unfortunately, you cannot exchange items with us. If you wish to do so, we recommend that you return the product to us and then order the correct product from us.

For faulty products:
If the product is faulty, has been damaged in transit or is otherwise defective, there is no return charge.

Please don’t hesitate to always reach out to our customer support as well: support@celoresavannah.com

Cancellation Policy:

If you wish to cancel your order, you must notify us within 12 hours, after which we reserve the right to refuse cancellation if your order is already being processed.
In this case, kindly wait upon the receipt of the order, thank you for your understanding.

Please don’t hesitate to always reach out to our customer support as well: support@celoresavannah.com